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Strategic Technologies News

Fall 2009: The CSTS Enhancements for the next release of CSTS have been identified.

Fall, 2009 - The upcoming CSTS release, due out in late Fall 2009, will contain several enhancements projects. The projects included in this release include a new CSTS Monitoring System, a set of DEM enhancements, a new Client Contact Plan tool for Agents to manage their clients, which also includes a new Message Center in CSTS, enhancements for tracking Mental Health Screenings in Agent Work, and a set of general enhancements.

To access the "CSTS - Fall 2009 Release - Enhancements.pdf" document, which will list the items included in the release, click on My STI > CSTS > Enhancement/Design Docs. The document will be listed under the CSTS Enhancement Lists category.